Raise a Concern

If you see something that is not right — speak up.

A safe, transparent, and open culture is central to safe care. Whistleblowing applies when you have genuine concerns about wrongdoing, malpractice, or risk to service users, staff, or the public — including unsafe care, abuse, fraud, discrimination, or breaches of policy or law. We will listen, act, and protect you.

How to raise a concern

1
Speak in confidence with a member of our leadership team, or with a Director if the concern relates to management.
2
You may raise concerns verbally or in writing — and anonymously if you prefer.
3
We will acknowledge your concern within 3 working days and agree the next steps with you.

Whistleblowing is different from a personal grievance or a service complaint. For service-related feedback or complaints, please use our complaints procedure.

Confidential by default

Concerns are handled discreetly. We will not share your identity without your consent unless legally required.

Protected from detriment

You are protected by the Public Interest Disclosure Act 1998. No one who raises a concern in good faith will face reprisal.

Supported throughout

We will keep you informed, involve you appropriately in the process, and provide wellbeing support at every step.

You can also raise concerns with external bodies: the Care Quality Commission (www.cqc.org.uk · 03000 616161) or Protect, the whistleblowing charity (www.protect-advice.org.uk · 020 3117 2520).